Comments

Peter Morville | July 31, 2002 8:23 PM

You can find a lively discussion on Boxes and Arrows, where this article was first published.

http://www.boxesandarrows.com/archives/002595.php

Daniel Szuc | April 5, 2003 9:33 PM

Like the the term "findability"

Michael Heraghty | September 17, 2003 9:23 AM

I also like the term *findability*; indeed, I use it myself but in a different context -- that of search engine optimisation. See: http://www.michaelheraghty.com/findability.html

David Locke | December 13, 2003 5:43 AM

In context-sensitive help projects, the context-sensitivity provides access to a limited subset of a larger set of hypertext content.

This fits into the findability arena both as Peter and Michael see it: internal and external findability.

BTW, I had a similar incident at the Bergstron-Austin airport. I parked in long-term parking, but the bus didn't come by the stop, so I walked into the terminal in the rain. Once inside, I couldn't find the ticket counter.

The signage was all outside and associated with the normal automobile and parking-lot bus arrival points. The problem was, however, architectural. An office area projected into the core and cut off the ability to see both wings of ticket counters from pedestrian entry points that lacked signage.

I missed my flight. I had to eat the cost of the ticket and the guranteed room. Right, findability cost me $300 that day, never mind the inconveniance, lost friends, and botching my last opportunity to get out of this town.

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